Hi,
As i seen there are many posts stats that asking configure the alias and use it but however still i didn't get clear clue to get it done.

Ex:
Actual Account :

abc@domain.com - Which can support login and Send and receive email.

Alias Email for abc@domain.com:
xyz@domain.com

In OsTicket:
abc@domain.com is configured in Emails Area . Once after that able to send /receive email.

Also would like to configure xyz@domain.com as receive email for different department/team using filters. And at the same time , would like to send email to customer as well with the received email address(xyz@domain.com) through osticket.

Anybody pls help me out the configuration or necessary area to look into this archive this.

You would like be better off changing xyz@domain.com to it's own account to separate the emails. Regardless as to is you use abc@ or zyx@ if they go to the same mail box osTicket will pick up the emails and make them into tickets. While you can likely use ticket filters to change the department on emails using some criteria it's a much cleaner setup to simplify it this way.

To be able to send and receive email from any address you will want to setup it up in osTicket. Then you can add it to departments, etc.

As i understand that pickup or make them as ticket is not an problem, but will u pls confirm how to do send email with necessary address as it receive.
Ex :
abc received email and then make ticket into team1. And team1 need to send email to customer through abc alone.
Same expecting for xyz email as well for another team in osticket.

Question:

  1. Should I need to configure two emails under Email Settings?. If yes then what are necessary configuration with sample.
  2. Should I need to get it done with filter to modify sender email(outbound email FROM address) which sending to customer.

Pls help me with sample configuration where already tried but its keep going from only one email address

    As I misunderstood your answer first.

    You meant to say as make both account as individual account instead of alias?. So it's not possible with some alias instead of creating own account?

      ganapathi Should I need to configure two emails under Email Settings?. If yes then what are necessary configuration with sample.

      Yes.

      I cannot really tell you what your email settings are for your account.

      • The email would be the email you want to use (either abc@ or xyz@),
      • the SMTP settings would be the same.
      • the IMAP/POP settings would be the same.
      • The username/password would be the same (since you are using an alias).

      ganapathi Should I need to get it done with filter to modify sender email(outbound email FROM address) which sending to customer.

      You would have to create ticket filters in osTicket (Admin panel -> Manage -> Filters). I would think that:
      Filter Rules
      Addressee (To and CC) -> contains -> abc@
      Filter Actions
      Set Department: pick the department for abc@

      Then make another filter and do the same for xyz and pick a different department.

      ganapathi You meant to say as make both account as individual account instead of alias?.

      Yes.

      ganapathi So it's not possible with some alias instead of creating own account?

      It's possible. But I do not feel that it is the best way to do it.

                ntozier It's possible. But I do not feel that it is the best way to do it.

                will you please guide me/direct me the way to do this by any method. Even code modification necessary then i will look into it.

                  I feel like I already answered that.

                  either

                  1. create another email account and then set it up in osTicket under Emails. Then set those emails in the Department.
                  2. create multiple filters (as described above) to attempt to route emails to ticket sin specific departments.

                  As you pointing out for the two separate email configuration which I aware of.

                  But mainly am asking about using alias email ID instead of individual account.

                  I have only one Individual Email ID which have authentication and remaining are all group email ID/alias Email ID in Gsuite.

                  I would like to configure all alias/group ID but for authentication will use individual account and modify From Email ID address which response email received by the customer through osticket.

                  Where already using the same method in my current ticket center which i planned to migrate into osticket.

                  I get that. But I already said:

                  As i configured two email ID in osticket.

                  1. abc@ -- Email Address - abc@ , username - abc@, smtp - imap.gmail.com:587,Authentication required as "yes/no/Separate Authentication Required - Tried with all combo" - separate authentication is xyz@ and its password.
                  2. xyz@ -- Email Address - xyz@ , username - xyz@, smtp - imap.gmail.com:587,Authentication required as "yes/no/Separate Authentication Required - Tried with all combo" - separate authentication is xyz@ and its password.
                    Also tried checking php mail function/ xyz as Default MTA.

                  But customer receiving email as xyz@ always as From email Address when i select abc@

                  Using Gmail
                  smtp.gmail.com - 587
                  imap.gmail.com - 993 - Imap + SSL ( Fetch email) - Only for xyz@

                  Maybe your mailserver is doing something wonky with the email address and you will not be able to use an Alias.

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