Hey I am opening this thread because @KevinTheJedi you replied to me here: https://forum.osticket.com/d/91834-translations-for-email-templates, but I still have questions, but that thread is now closed... 🙁

So I understand you can just make a new set of email templates in an alternative language, and then attach that set to a specific department. So any email notifications sent from that department will use templates from that set...

But what if I want these email notifications to be sent in english if the preferred language of the user receiving those notification is english, and in french for users who've said their preferred language is french.

Am I right to understand that this is currently not possible?

@JuVDC

But what if I want these email notifications to be sent in english if the preferred language of the user receiving those notification is english, and in french for users who've said their preferred language is french.

Am I right to understand that this is currently not possible?

We have no way to determine this for email templates. It's all determined by Department.

Cheers.

    KevinTheJedi

    Ok, thanks.

    I was hoping to have something along the lines of the pages, where you could specific multiple translations for a single template.

      @JuVDC

      Yea there is nothing like that available. This is something we’ve talked about potentially refactoring in later versions.

      Cheers.

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