Translations for Email Templates

kramaswamy

Hi all,I've implemented the multilingual support on the majority of my OSTicket install, but when it comes to the email templates, I can't seem to find a way to do it.The closest I could do was create a new email template, and I guess assign that to a specific department.That's a bit cumbersome though. Is there any simpler way to do it, or alternatively, are there plans in the works that will make this work similar to how the translations for the rest of the site are set up?

ntozier

The translation of osTicket feature last I checked was in phase 3 of 4. Thats one of the things that hasn't been completed yet.

JuVDC

Hey, necromancer here, any news on phase 4? Email templates are still unavailable for translations...

KevinTheJedi

@JuVDC

Email Templates can be translated for a while now. The way it's supposed to work is to install/enable a Language Pack, add a new Email Template Set with the Language set to the Language Pack, the Email Template Set will be created with the default translations from Crowdin, and then you go in and customize to your liking.

There is currently an issue with the language packs however where translations don't work for Email Template Sets (Language Pack build issue). We are eventually going to rebuild the Language Packs so that the translations work right away for new Email Template Sets.

The workaround for now is to add a new template set in English and then manually translate them.

Once you have the Email Template Set translated you can configure the desired Departments to start using it.

Cheers.

ntozier

Locking thread to prevent further necromancy. 😉