Hi,
new user registered received email with account confirmation link but we cannot press the link. Have to copy the link and paste into current tab or new tab. Pls refer screenshot i attached.

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Environment details? (if you can then see Admin panel -> Dashboard -> Information)

Also can you show us actual template that you are using?

    6 days later

    Let me explain more on my situation, the problem i am facing now is that i cannot press the link in email, the link worked but have to copy paste. Previously i can press the link straight from email but now i have to copy paste.

    Please refer screenshot

    Cannot press the highlighted link, if copy and paste still worked

    Mon

    @monkh6632

    Yes the link is wrong. The text should be %{link} and the link value should be %{link} as well. You are using %{recipient.ticket_link}/index.php as the link value which is incorrect and will not work.

    Cheers.

      KevinTheJedi

      Hi, i tried change the link to %{link} but still failed. The link is working but cannot press from email. Must copy paste.
      Pls refer screenshot. When i save after change the link, the link changed back to original link.

        @monkh6632

        The link is how it should be so it should be working now. If not I’d suggest upgrading to 1.14.6 or 1.15.2 to see if that resolves the issue. I cannot replicate this using 1.15.2.

        Cheers.

          Don't know if it matters or if its formatting, but your link shows to have some extra characters around it.....%%7B 7D. Mine just shows link

          Have you tried removing the link part, saving it, and adding it back in manually? Just to see if something got messed up with it?

          @Daedalus01

          %7B and %7D are the ASCII encoded characters for { and } respectively. This is totally fine as we have regex matching both cases (encoded and raw).

          Cheers.

          6 days later

          What should i do? It's still not working. The link still unable to press.

          Pls help me, anyone

          7 days later

          Solution is: Admin Panel > Settings > Users > Templates > Account Confirmation Email
          edit link %{link}

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