Every time I send out a password reset, outlook seems to break the link up, making it not work. it always cuts off the last 4 digits on the token.

I thought I could use an <a> tag to get around this, but that just changes the %{link} to %%7Blink%7D.

Any ideas?

*(NOTE: OsTicket was installed through softaculous on cPanel.)

I would recommend that you first upgrade to a contemporary version and re-test to see if your issue disappears.

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