User phone number not updated

mikem50

When a user creates a new ticket, if they enter a new phone number that is different from the number they used previously, the new number is not saved on the user contact record. Our users do not manage their accounts on the osTicket helpdesk. Is there a way to allow the contact details to be updated when the ticket is created?

osTicket v1.14.6

ntozier

They would have to log into their account, and update the phone number if they want to update their phone number.

mikem50

Yes, I understand that part, if they have an account. However, we do not create accounts for our users, they can just open tickets for assistance. Is there a reason the phone number is not updated as part of the data save when the new ticket is opened?

ntozier

Its ignored because they already create themselves an account when they opened their first ticket.