Hey there,

We've set up the email fetching so that only registered users can create tickets via email. Users can CC people to have them added as collaborators.

However we've realized that collaborators don't follow the same "registered-only" setting and will have their account created as guest when CC'ed and not yet registered. Also that means that if the email address is misspelled, the user will still be created with the wrong address...

Is there a way to prevent these guest accounts from being created? And thus skip those collaborators?

The only way that I can think of to prevent this would be to shut off email collaborators at:
Admin panel -> Emails -> Settings
see Accept Email Collaborators:

5 days later

@ntozier thanks for your note, yeah I guess... but that will stop the whole collaborator feature..

@JuVDC

Everyone is considered a Guest until they register themselves or login and complete registration (even Users). You could modify the code to auto-register users but you'll have to set a password for them and somehow get that to them securely.

Cheers.

    @JuVDC

    You probably know this but I forgot to mention that Agents can also register users but the same rules apply. (ie. you’ll have to create a password and somehow relay it to the User)

    Cheers.

    Yeah hmmm..

    We're looking to set up an AD sync, so maybe we'll be able to solve it that way.. as all possible ticket creators and collaborators will be from known domains.

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