Hello, we have osTicket setup and running version 1.15. The issue we have is changing the default email when a new ticket is created. When a new ticket is created by a customer the email sent from is info@domain.com but we want it to be sent from support@domain.com. We get a error that the support email is already setup in the system. Any ideas on how to fix this?
TagleRock You need to change the admin email to something else, you cannot use admin email and system default email.
Also your department can chance what address is being used to send alerts.
Go to: **Admin panel -> Agents -> Departments -> your department*, see Outgoing Email
