Hey there!
I created a custom form where we could input working time on that ticket. Later on i added that custom field into the already existing "Ticket Details"-form and deleted the custom form.
First i thought that worked good. Existing tickets still kept the form and new ones (from mail) didnt, also i couldnt add it manually. But then a ticket was created via web and then the deleted form was automatically added. I can delete it manually and cannot re-add it (as i expected) but what do i need to do so it wont automatically adds by new tickets via web?
Sorry for my bad english.
If needed i can also provide screenshots with example if that helps.
Thank you in advance.
tl;dr:
created the form -> auto-add to new tickets
deleted the form -> form still adds automatically on tickets created by web
