I have a fresh install of osTicket v1.15.1, but I cannot create a ticket as an agent because there's some JS modal that pops-up when I visit '/scp/tickets.php?a=open' that covers-up the window. Everything is dimmed-out, and I cannot close this modal preventing me from accessing the form behind it.
Steps to reproduce:
- Go to https://osticket.example.com/scp
- Login to "Agent Panel"
- Click on "Tickets" tab
- Click on "New Ticket"
The form appears, then about 0.5 seconds later a window pops-up covering the page that says "Loading..." with a progress spinner. After another second, the modal's contents finishes loading with what looks like the main page. It looks iframe-ish with scroll bars (but I expect it's JS).
At this point, clicking anywhere on the screen does nothing. I cannot scroll through the page loaded in the modal. I cannot click outside the modal. I cannot close the modal. I cannot access the form "behind" the modal to submit a ticket.
Creating a ticket from the main page (as a guest?) works fine.
How do I prevent this pop-up from appearing so I can actually create tickets on my new install within the agent panel?