My agents are no longer getting emails when a new ticket arrives. I am still notified of new tickets as the admin. They can login and view with no problem, but for the last 6 months or so, no emails of new tickets. Any thoughts?

Robbie

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Environment details? (see Admin panel -> Dashboard -> Information)

Alerts and Notices settings? (see Admin panel -> Settings -> Tickets -> Alerts and Notices)

Department settings? (see Admin panel -> Agents -> Departments)

The list of Departments do not show us the settings in the Department that is having the issue.
You want to look at this for each of them.

I am assuming the greyed out checks are getting alerts since I cannot toggle them on/off?

a year later

Isn't there a solution to this? I'm having the exact same issue, non admin users don't receive new tickets notifications but only when opened via web interface. When tickets arrive from mail then the notification is sent to all

    energywave non admin users

    This is a old thread and you should probably start your own thread with your own environment details and setup information. (Such as: Version of osTicket, version of PHP, webserver, autoresponder settings, alerts and notices settings, and email setup).

    There is no such thing as an "Admin user" in osTicket. There are two types of accounts which are: Users and Agents. Agents can have the Admin flag. Being an Admin does not have anything to do with if they get Agent ticket alerts.

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