Agents not getting email notification of new tickets

rld1999

My agents are no longer getting emails when a new ticket arrives. I am still notified of new tickets as the admin. They can login and view with no problem, but for the last 6 months or so, no emails of new tickets. Any thoughts?

Robbie

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details? (see Admin panel -> Dashboard -> Information)

Alerts and Notices settings? (see Admin panel -> Settings -> Tickets -> Alerts and Notices)

Department settings? (see Admin panel -> Agents -> Departments)

rld1999

ntozier

The list of Departments do not show us the settings in the Department that is having the issue.
You want to look at this for each of them.

rld1999

I am assuming the greyed out checks are getting alerts since I cannot toggle them on/off?

energywave

Isn't there a solution to this? I'm having the exact same issue, non admin users don't receive new tickets notifications but only when opened via web interface. When tickets arrive from mail then the notification is sent to all

ntozier

energywave non admin users

This is a old thread and you should probably start your own thread with your own environment details and setup information. (Such as: Version of osTicket, version of PHP, webserver, autoresponder settings, alerts and notices settings, and email setup).

There is no such thing as an "Admin user" in osTicket. There are two types of accounts which are: Users and Agents. Agents can have the Admin flag. Being an Admin does not have anything to do with if they get Agent ticket alerts.