Email fetching

nobius

fernandoch
Hi.
I can't seem to locate System>System logs. Where is that located please?

I am trying to use the auto cron method indicated in the documentation we have 1.16.3
I have activated Fetch every 15mins, with 10 chosen.
The email config from INBOX, and is configured to move them to a folder called "fetched" which I created on our server.
There are currently 4 new unread test emails sitting in that email inbox but nothing in the fteched folder.
I would like to see debug trace to find where the issue lies.
thanks

nobius

nobius
I don't see any information concerning fetching in DashbOard>System Logs, here's what we have currently

nobius

nobius
and here's the Email setup

nobius

nobius
As I chose to use Auto Cron, I have NOT created any cron jobs at all, just the config above.
I realise that means this will only work whilst an agent is logged in, so I chose 120 for the field on session duration and leave the agent logged in for hours. Still no fetch and no log messages. Not sure quite what's happening
thanks

KevinTheJedi

nobius

There has to be agent activity..not just being logged in. You really need to setup a cron job to automatically poll the mailbox without any action from a human. This will be the most reliable. Also, please don't revive old, dead threads. Instead you should find a recent one or create your own.

Cheers.

kaesu

Hi Kevin,

Can we still turn on auto-cron in the setting while another cron job is running?

KevinTheJedi

kaesu

It is definitely not recommended. You can run into a scenario where cron is running and auto cron is running at the same time and create duplicate tickets, etc. so it’s an either-or situation.

Cheers.

kaesu

Got it. Thanks for your prompt response.

flummoxed

I've been trying to create a server cron job for months and it just won't work. If I use PHP5 the server replies with an error, if I use 7+ there is an error, no matter what I do the server returns an error and I have no idea why.

KevinTheJedi

flummoxed

We dropped support for PHP 5.x YEARS ago. What version of osTicket are you running?

Cheers.

flummoxed

As I said Kevin, the message changes depending on the version of PHP I use to run the cron, it fails regardless of what the version is. You can see if I change it to PHP 8 it still errors:

I use 1.17.2 on one website and 1.17.3 one the other

KevinTheJedi

flummoxed

With 1.17.x only PHP 8.0-8.1 is supported. If you use PHP 8.0-8.1 and get errors then you need to follow the advice shown in the message and contact your hosting provider.

/path/to/php /path/to/osTicket/api/cron.php is all you need.

Cheers.

flummoxed

Thanks Kevin, I will contact them

Honeybuil

The cron job interval should align with your email traffic and system capacity. Setting it to run every minute can be resource-intensive, so it's essential to balance frequency with server performance.