SLA Escalation on Overdue

ravrocks

I'm looking for a possibility of escalation for tickets. For eg, when a X ticket which was assigned to team AB gets overdue, it should be automatically be assigned to TeamLeader of AB or to another Team CD (which specializes in dealing with escalations).
Is it at all feasible using OsTicket?

ntozier

This is not currently a feature of osTicket at this time.
But I understand that it is supposed to be coming.