- Edited
When exporting queue it is not populating the From or From Email address. I believe this may because the way we have users input this information. There is a list of email addresses they choose from and then the Agent sets the name.
Exporting a Ticket Queue - Not Populating Fields
You appear to be running a third party theme mod. You will wan to remove it and re-test.
If you still have an issue after that it is likely because of how you have the user input select. If this is custom coding that you did to get it this way then you would be on your own to figure out how to fix it. If it is not, then you would want to open a bug report on github at:
https://github.com/osTicket/osTicket/issues/new/choose
KevinTheJedi Could we pay for professional services to get this customized?
Unfortunately, we are not taking customization requests at this time. Currently, I do not know when we would be accepting requests again. Possibly after we release v2.0 (no set release date atm)?
With this being said, you can always send an email to support [at] osticket.com to put in a request.
Cheers.