Hello!
Please tell me how to set up notifications about ticket closing (closed, resolved) to the email address of the Department Manager or administrator?
I could only configure it to change the ticket itself.
This is inconvenient. The Manager should only see the result at the end of the work, and not the entire correspondence between the employee and the client.

I tried signals but there is only "model.update". when closing a ticket, it creates 2 events, not one
p.s. Sorry for my English
Thanks.

There is no "Ticket Close" notification in osTicket.

You would instruct staff (agents) to use a canned response with whatever closing text that you want in the ticket and then close it.

    tell me what function makes closing the request, I can't find it in the code

    ntozier
    That won't solve the problem. The Manager must receive a notification that the ticket is closed. Without this control is impossible

      I would guess that function changeTicketStatus()

      Then you would have to add the manager as a collaborator before sending the update and closing the ticket.

      You can include your own mail function in \scp\tickets.php

      2 years later

      This thread is 2 years old. You would have to write your own code (function) and add it to the core files.

      Killing zombie thread with a head shot.

      Write a Reply...