@korali
This could be disabled at the Email level (Admin Panel > Emails > Emails > select desired Email > New Ticket Settings section):
This could be disabled at the Department Level (Admin Panel > Agents > Departments > click desired Department > Settings tab > Autoresponder Settings section):
This could be disabled by a Ticket Filter (Admin Panel > Manage > Filters > select desired Filter > Filter Actions tab):
Cheers.
