Hi, i'm using osTicket from last one month all working fine now suddenly my auto responder is not working in last few day. i didn't made any changes on osticket.
Please help me.

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Environment details? (see Admin panel -> Dashboard -> Information)

Hi, Please find Environment details.
osTicket Version-v1.14.2 (cba6035)
Web Server Software-Apache/2.4.43 (Win64) OpenSSL/1.1.1g PHP/7.4.6
MySQL Version-10.4.11
PHP Version-7.4.6
OS- Windows Server 2016 (i am using XAMPP on it).

    korali PHP Version-7.4.6

    osTicket does not support PHP 7.4 at this time. Please downgrade to 7.3 and retest.

        ntozier
        Thanks For the reply,
        I will degrade the PHP Version.
        But it was working on initial day how it can be possible.

          Hi,
          After degraded the PHP Version to 7.3.21, Still the autoresponder is not working and other mail are working fine. Only autoresponder is not working.
          Please help me on the same.

          @korali

          This could be disabled at the Email level (Admin Panel > Emails > Emails > select desired Email > New Ticket Settings section):

          This could be disabled at the Department Level (Admin Panel > Agents > Departments > click desired Department > Settings tab > Autoresponder Settings section):

          This could be disabled by a Ticket Filter (Admin Panel > Manage > Filters > select desired Filter > Filter Actions tab):

          Cheers.

            KevinTheJedi
            Thanks for the reply.
            It's really helps me. and my issue is resolved now.
            My Department AutoResponder is disabled now I enabled the same and my issue is sorted out.
            Thanks once again 🙂.

              ntozier changed the title to [resolved] AutoResponder not wokring.

              Glad to hear that your issue is now resolved.
              I've closed and marked this thread as resolved.
              Please start a new thread if you have another question / comment / issue / etc.

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