Hi, my client is getting reports from users about 403 errors when trying to open a ticket - it comes after the form's been filled in and the user clicks 'Create ticket'.

I had a chat with one user who was getting the error but it worked ok in an incognito window but the same solution didn't work for another user.

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Environment details? (see Admin panel -> Dashboard -> Information)

I am getting the 403 error after filling out the form and when I press "Create Ticket" instead of sending the ticket I get the 403 error.
This is the page: https://support.ifi-audio.com/open.php
I am doing it from a Mac, I have already tried it from Edge, Chrome and Safari and I still have the problem even after having cleared the cache.

About this osTicket Installation
Server Information
osTicket Version v1.14.2 (cba6035) — Up to date
Web Server Software LiteSpeed
MySQL Version 5.7.31
PHP Version 7.3.20
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
zip Used for ticket and task exporting
APCu Improves overall performance
Zend Opcache Improves overall performance
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone UTC
Database Information and Usage
Schema ifiaudio_support_ifi (localhost)
Schema Signature 4bd47d94b10bd8a6bab35c119dadf41f
Space Used 2400.34 MiB
Space for Attachments 2102.52 MiB
Timezone BST (Interpreted as Europe/London)

Installed Language Packs
English (United States)
en_US — include/i18n/en_US

    jimbolgs LiteSpeed

    LiteSpeed is not a supported webserver of osTicket. While you can likely make it work I have never used it and would not be able to assist you in figuring out why you are getting a 403 (forbidden) error. Although I find it likely that this is a case of permissions not being correct some where.

      Ricard managed to open a ticket in an incognito tab and also on a different device (his phone) I think. He will be able to confirm exactly.

      RE LiteSpeed: How likely do you think it is that this is the problem, given that:

      1. We've been using it for approx 2 years now and only recently started getting reports of these errors
      2. Some people who've reported the errors have found a solution by simply opening a ticket in a new, Incognito tab (although this didn't work for others)
      3. Some people reporting the error, found the ticket system worked on a different device (their phone) but using the same WiFi network
      4. I can try to find a host that isn't running LiteSpeed, but it's a fairly big deal to temporarily close our support system and pull down a 2.5GB database to move it somewhere if you're not 100% certain that's the issue

      @jimbolgs

      You should check your error logs for any related errors (LiteSpeed error logs, php error logs, mysql error logs, browser console logs, and osTicket system logs).

      Cheers.

      3 months later

      @jamiepenner then I would recommend that you start your own thread and give us meaningful information about your environment.

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