reference:
https://forum.osticket.com/d/84919-can-agent-see-only-histeam-tickets-including-closedresolved/13
https://forum.osticket.com/d/78517-wrong-behavior-if-limit-ticket-access-to-only-assigned-tickets-enabled
https://forum.osticket.com/d/84894-agents-with-limited-access-cannot-view-closed-tickets

having this scenario,
as sales will only assigned to sales a teams, and she can only view their own tickets, open and closed ticket,
this works in 1.12.x with modify code from @uflorin32

any advice how to turn this on in 1.14.2, it seems there is difference

thanks in advance

is "Auto-refer on Close" (inside Admin=>Settings=>Tickets) a solution to this?

We are trying, but it seems is not working as we expected.

    7 days later

    ComLu yes, it still show ticket denied when opening closed ticket

        8 days later

        ichtus check https://github.com/osTicket/osTicket/issues/4188, I forgot, that I apply
        --
        also in the version 1.12.x I need to add, to comment line 263 file include/class.ticket.php
        function isAssigned($to=null) {
        // disable for view closed ticket, for assignment ticket
        #if (!$this->isOpen())

        return false;

        this also works in 1.14.x now. case closed. thanks

          3 months later

          Hey @ichtus we are interested in keeping the view on closed tickets for the initially assigned team, could you describe the work-around you did to achieve this please?

            10 months later

            JuVDC sorry for the late reply, the solution is still the same, applied to version 1.14

              a year later

              hello

              staff's user can see all his closed tickets (only tickets closed by him) on every department (not only his department) :

              edit this file : include/class.staff.php
              in function : getTicketsVisibility()
              after this line : $visibility = Q::any(new Q(array('statusstate'=>'open', $assigned)));
              add this line : $visibility->add ( Q::all(array('status              state'=>'closed', 'staff_id' => $this->getId() )) );

              work fine for me

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