reference:
https://forum.osticket.com/d/84919-can-agent-see-only-histeam-tickets-including-closedresolved/13
https://forum.osticket.com/d/78517-wrong-behavior-if-limit-ticket-access-to-only-assigned-tickets-enabled
https://forum.osticket.com/d/84894-agents-with-limited-access-cannot-view-closed-tickets
having this scenario,
as sales will only assigned to sales a teams, and she can only view their own tickets, open and closed ticket,
this works in 1.12.x with modify code from @uflorin32
any advice how to turn this on in 1.14.2, it seems there is difference
thanks in advance