Hi,

I've been trying to get our new helpdesk system installed and as bug free as possible, but we have this one bug I can't seem to fix. While using Chrome, whenever we make a reply or private note in the agent boxes, the last word is intermittently cut off. Even the reply email has the last word missing. The only exception is if I put a space after the last word or something besides chrome. The issue is similar to the one in this post:

https://forum.osticket.com/d/96689-resolved-ticket-replies-cut-off

In the above ticket, the user referenced removing an extension that fixed the issue. I have the latest OSTicket installed in a docker container (devinsolutions/osticket). I've tried multiple docker variations but constantly have the same problem. I've tried using different versions of MySQL and MariaDB, and messed with different database character sets. The issue persists.

Does anyone have any idea what might cause this? On the helpdesk side, it doesn't seem to be an issue. The one thing I've noticed is the pre-populated instructional text in the boxes does not go away until typing the second word in the ticket replies. This makes me think somehow the text box is not registering the current word typed.

I just did a test on the front end for customers and ran into the same issue there. This is going to be a problem we definitely need to fix

Figured out the issue is our password manager, keeper. Has anyone experienced this before?

Never even heard of something like this before.

4 days later

@Matt-Cylanda

I have never heard of a password manager messing with textbox stuff...only password fields. Looks like you need a new password manager lol

Cheers.

5 months later

Crazy! I use the same password manager and experience the same problem... I'm going to report this to keeper, so they can fix it, hope this helps.

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