This action requires a lock. Please try again!

sudogo · Apr 20, 2020

Hi,
I use OsTicket osTicket (v1.10.1) with PHP 7.2 it worked well first days, but I can't answer anymore to tickets. When I try to answer, closing or not the ticket, I get "This action requires a lock. Please try again! ". I'm still able to change the ticket status to closed or resolved normally. "Lock Semantics" is disabled in admin parameters.

Regards

ntozier · Apr 20, 2020

1.10.x is no longer supported.

My first guess would be the version of PHP as 1.10 did not support PHP 7.
PHP 7 support was added in 1.11.x

My second guess would be that you have a problem with your datetime on your server. (and the lock is set to expire before it is made).