- Edited
Seems that the claim on response setting is not working properly.
I tried to unmark this setting and saved it but the marker is still there.
We use osTicket (v1.14.1)
Claim on response setting
My guess is that you have it on globally.
Admin panel -> Settings -> Tickets
Yeah i noticed. That does not change my response.
Do you have it on at:
Admin panel -> Settings -> Tickets
On Admin panel -> Settings -> Tickets it says:
Have you tried disabling it there? To see if the global setting is overriding the other one?
We already have a pull request for this:
Always remember, search on Github is your best friend.
Cheers.
KevinTheJedi This means it will be solved in the next update of OS Ticket?
So long as the patch is merged into the repo before publication yes.
ntozier Hi, how long it will take to publish next update? The latest update was published half year ago.
Unfortunately I can't convince our helpdesk administrators to fix the issue using https://github.com/osTicket/osTicket/pull/5380 - so, I need to wait for official osTicket update with this bug fix.
The devs do not tell me when new releases are coming out. But I would guess it will be soon.