Trouble with Fetching emails from gmail

jlarson

Just installed on a Windows Server 2019 on Hyper-V.
Here is the version info:
-OsTicket 1.14.1
-IIS 10.0
-MySQL 5.5.60
-PHP 5.5.38 Have also tried 7.0 and 7.3

Email account is setup up on Gmail using G-Suite

I need to get something like this up and working to help with all the support requests that I am receiving. We are a private school and with the E-Learning I am getting swamped.

I have set up using imap. I am able to send emails with out any issue, but it is not fetching the emails from gmail.
imap settings are as follows...
host = smtp.gmail.com
mail folder = inbox (have tried with it blank as well)
port number = 993
protocol = imap + SSL

Any help would be greatly appreciated!!
Jim

jlarson

I figured it out and it is solved. Didn't have auto Cron selected. Threw me off, as I know that cron jobs are a linux thing...

ntozier

First thing that I noticed is that php5.5 is not supported. I would recommend 7+. The devs recommend 7.3.

Auto-cron is only used for implementations that the admin cannot use a scheduled task. It is not recommended to use auto-cron, as it only fires on staff activity. Which means if an Agent is not loggedinto the system then no email will be fetched. So you should be able to setup Task Scheduler to run cron.php.

Please see the docs:
https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html