Hi Community,
is it possible that the whole department will be informed :
- by task creation
- by answering the task?
In my opinion i checked all boxes for notification.
No email send by creation and answering a task
The available alerts and Notices for Tasks are at:
Admin panel -> Settings -> Tasks
Click on the "Alerts & Notices" tab.
sure, all checked but not working
For the New Task alert, you'll have to apply this patch:
As for posting a Reply, that should always be sent out to the configured Recipients. Maybe the Agents' alerts are disabled per Department or maybe the Department Alert Recipients are not configured properly? Is there a person assigned to the Task? Is there a Department Manager?
Cheers.
Thank you for your reply.
This is the config of the department:
The Tasks are only assigned to the department not to the agent. In the agent configuration, i did not see any possibility to configure the notifications. Also the department manager will not be notified - simply nobody...
The notification by the tickets works perfectly well.
Did you apply the patch that Kevin posted for you?
- Edited
I applied it now. The notification by new tasks works now perfectly. But answering is still not working.
Anyone else a idea?
Please answer my previously asked questions.
As for posting a Reply, that should always be sent out to the configured Recipients. Maybe the Agents' alerts are disabled per Department or maybe the Department Alert Recipients are not configured properly? Is there a person assigned to the Task? Is there a Department Manager?
Cheers.