hi everyone, i have missmatch/error sla calculation based on this capture :

tiket posted on 2nd March 2020 5:07pm, then the system mark the ticket overdue on 5:57pm. my default SLA is 24 hours.

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Environment details? (see Admin panel -> Dashboard -> Information)
SLA settings?

Server OS timezone?
PHP Timezone?
MySQL DB Timezone?

According to your image the ticket was made on 3/2/2020 @ 5:07 pm.
And it was marked over due on 3/2/2020 @5:09 pm.

    hi ntozier , thanks for the fast respond. My mistake, you can close this thread.
    my support center mistaken choosing the due date. 😅

      ntozier changed the title to [resolved] SLA calculation error, and how to fix it?.
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