Agent profile set correctly, still one hour behind.
osTicket, PHP, and SQL all set as Australia/Brisbane
Update:
In Settings I have it set to Australia/Brisbane, but in the system information it says, under Databse, "Timezone AEST (Interpreted as Australia/Melbourne)". Will continue to investigate my sql settings.
Update2:
Running mysql -u osticket -p -e “SELECT NOW();” returns the correct time.
Running SELECT @@global.time_zone; Returns Australia/Brisbane
I have set all the variables to either '+10:00' or 'Australia/Brisbane' (including in etc/mysql/my.cnf) but its still being "interpreted as Australia/Melbourne"
Consistent with: https://forum.osticket.com/d/92063-time-problem/5