Hello! I was looking to check how to generate ticket numbers but nothing. I want to have a ticket number based on year, month.
for example like this: NMT / 2019/01/0000001
please guide me to the problem I am facing, Thank you 
ticket number formatting
Go to: Admin panel -> Settings -> Tickets
See the first two items on the Settings tab.
- Edited
I'm interested in making some custom ticket's number including the date too.
Your answer is incomplete ntosier. I managed to implement the creation date in the ticket number creation sequence with modifying the "script" as I found on this forum but with this solution, we cannot use custom sequences for different topics...
Is there now any implemented variable we can use to generate a date sequenced ticket number?
Something like %date-%topic-######
hello, here can be determined the ticket number according to the date and compilation of the month change ticket number starts from 0 again ?
please explain in detail, thank you
hello, %date-%topic-###### this is not working properly compile I change Admin Panel -> Settings -> Ticket
eddogustian hello, here can be determined the ticket number according to the date and compilation of the month change ticket number starts from 0 again ?
You cannot. This is not a feature in osticket.
18 days later
- Edited
Hi again,
This is not a perfect way to achieve it but I used this script customisation in order to have something like YYYYMMDD-###### working for all tickets. Problem is that there is no automatic back to 0 ticket number per day or mounth or year. If you want to get back to 0 , you have to do it manually every time.
For now that's enough for me but I would really appreciate a real-date included sequence...
!!!! Seems to be incompatible with 1.14 stable !!!! I will post later otherwise...
Maybe for a late version of OSticket...