Hello,I as see it is only possible to have two types of ticket numbers: random and consequent...I wonder if it is possible to prepend dynamic date to number?Like 20151123XXXXwhere 20151123 is ticket creation date and XXXX can be ether random or consequent in range of the day?
That is not possible at this time. There is a feature request to be able to do that over at github already.
wow, nice,then to expect it in release?
Q: then to expect it in release?A: I'm not sure what you are trying to ask.
it is in plans to include custom tickets numbering to next release?to not next, one after... or then it planed to be implemented?
Q: it is in plans to include custom tickets numbering to next release?A: There is already custom ticket numbering. I think what you are actually asking is "will the feature to use variables to create custom ticket #s going to be implemented?" The answer to that is I don't know. I am not aware of any plans to implement it at this time.
This is how i achieved this requirement. In /include/class.config.php i changed function genNewTicketNumber as belowfunction genNewTicketNumber() { $stamp=date("Ymd"); $curr_time =date("His"); $ticketNumber=$stamp.$curr_time; return($ticketNumber);}In /include/class.ticket.php i changed the following //We are ready son...hold on to the rails. //$number = $topic ? $topic->getNewTicketNumber() : $cfg->getNewTicketNumber(); $number = $cfg->genNewTicketNumber(); //local development
For OS ticket version 1.9, the function is getNewTicketNumber()
