I don't get it, I cannot assign a user in multiple departments. What am I missing ? In some threads, one mentions to create a group, assign the group to the department, but the problem is the same : a user cannot be in more than a group (but a team yes).
1.7, fresh installation ...
Technically yes, Users can only have one department set. However Departments access are controlled by groups. Users can also have a group set. So you can be a member of group FOO that has access to Department Alpha and Beta. And also be a member of Department Delta. Since Department access is controlled by groups, multiple groups can access a single department .
Admin panel -> Staff -> Click on Staff Member.
set Assigned Group (drop down)
Set Primary Department (drop down)
You can also set Assigned Teams.
Go to Admin panel -> Staff -> Departments -> Click on the department.
Set Group Membership: Extend membership to groups with access. (Alerts and notices will include groups)
Set Department Access: Check all groups allowed to access this department.
Note that most of this functionality was introduced in 1.7.
Thanks ntozier for this detailed answer !
I think it's okay now, but this is really not a straightforward process. I will do extended tests tomorrow
Thanks !
I can confirm that this does work they way ntozier said. We currently are running OS for 2 in-house purposes, IT and Facilities. The 2 departments are over looked my the same person. I have set it up this way and it has been running perfectly for about a year now, they only difference is I have both the groups and teams giving access to each department.
