Hello,

For some strange case whenever I try to untick this checkbox and save changes it will automatically puts the tick mark back. I tried on my development server as well and the same case. I couldn't find any odd errors on logs as well. Before the upgrade from 1.12 to 1.14 this tick mark was enabled. I had similar case before with a plugin but then what helped was removing the plugin and re-installing. On this case I can't exactly re-do this. Any suggestions?

After the upgrade this seems to be enabled by default and I can't disable it. I checked older version where this is opted off by default.

I made a test by creating a new department and made sure that this tickmark was off. Once department was created it automatically assigned tickmark on this.

In the global settings I have enabled claim on ticket responce.

I have tested different browsers. Cleared cache etc... nothing
Running on win server 2016.

What could the field be in the database? Might try changing it manually from there.

@kristo993

This is a bug. Unfortunately, if you want to update it manually you will have to mess with the flags of the department and I assume you don't know bitmasking so this will be nearly impossible. I will work on this quickly and hopefully have a resolution soon.

Cheers.

kristo993 changed the title to [Resolved]Unable to untick Claim on Response: Disable auto claim .
3 months later
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