Firstly, thanks for your help in advance! I have posted all my system information in the attached jpeg. We recently upgraded from 1.12.4 to 1.14.1.
We have one issue, when an agent replies and we post the reply, HTML markup is being added to the response? Please see "response.jpg" attached which shows a response with the < p > tags added?
I have also attached the response received by the customer in the image below -
I get the feeling this is probably a setting I am missing somewhere, but any help would be grateful received.