Hello everyone, how can I add a user to a department or is there a way to modify some script

  • RBGE replied to this.

    antoniomote Admin -> Agents -> Agents -> [click agent name] -> Access tab
    From there you can set the primary department and add any others that should have extended access.

    As a side note Users are not in Departments. Agents are.
    RBGE's directions are how you add an Agent to a Department.

    Whoops, my bad 🤪 It is of course only agents that can be added - slight mixup in terminology on my part!

    but can I take the organization section as a department, right?

    Organizations are well organizations. They are not Departments. They are similar in that they are sort of like a container for your Users, like how Departments are a container for your Agents.

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