Hi guys!

I`m having a doubt.

I need to share some tickets with more than 2 staff members.

I create a Team named "member1&member2&member3" and add those members to this new team.

I create a new ticket and assign this to the team member1&member2&member3. The system send to all members the new ticket and this ticket is showed in "Open tickets" but this is not in "My Tickets" item.

Is there any way to get this working? i´m in the wrong way??

I wanna have emailed every note/response to all the members who has this ticket marked and owned.

Please let me know the best way to do this.

Best regards!

gamba47

Sorry I don't follow you... Is there anyway to get what working?

Sorry I don't follow you... Is there anyway to get what working?

My inglish is the worst ever seen on the world.

I assing the ticket to the team "member1&member2&member3" and is OK! but when the "member1" see "My tickets" those tickets assigned to the team are not showed.

The only whay to see the tickets is in "Open Tickets".

Please let me know if you don´t understand. I will effort to explain better again.

Best regards.

gamba47

And you want them to show up under "My Tickets" not "Open Tickets"?

And you want them to show up under "My Tickets" not "Open Tickets"?

Hi ntozier. Yes i want see them on "My Tickets" too.

If those tickets owned aren't showed on "My tickets" is dificult to see what tickets are possible to be worked by this person.

Best regards.

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