Unable to migrate server to a new machine/IP address

kbrown1337

So I did all of the configuration for osTicket on a temporary machine and now I'm trying to migrate the installation over to its permanent server (just a Windows 7 desktop). I have tried just copying over the 'upload' directory onto the new server but I keep getting http error 500. I'm assuming it can't be as simple as just copy/pasting the files onto the new server, but I'm not experienced enough to know what to configure to make it work.

Any help would be appreciated, thanks.

ntozier

You would have to export the data base, and impirt it on the new server as well.
Then you would need to create a SQL user [note: it does not have to be the same sql user that you originally setup, but it does make this faster] and then give it permissions to the database that you just imported.

If you use a different SQL user username/password then you will have to edit the /include/ost-config.php and supply it with the new ones.

kbrown1337

ntozier My issue isn't with the database, it's with the migration of the actual website files. Should it be as simple as just copying them to the new host directory?

ntozier

Yes and no.

You copy the files from the old (webserver) site to the new (webserver) site.
You make sure that the ownership on the new site makes sense.
You import the database.
You grant privs to the username in the database.
If you changed the user, then you edit the /include/ost-config.php on the new server with the new credentials.

kbrown1337

ntozier When I try to navigate to the new server with the files copied over, I just get an HTTP Error 500. Any idea why that would be?

ntozier

Did you do all the steps that I outlined?

You would need to consult your [unknown] webserver error logs for more information as to why the request error-ed out.