ntozier phar is turned on as PHP Extension. Look at the screenshot of PHP extensions by the attachment. It seems that osTicket doesn't work properly on this issue.


  • RBGE replied to this.

      Kian79 @ntozier I think it might be the Norwegian language pack that has issues here - I downloaded it and activated it on my clone site, but it's staying as English (Americanised). My default language is English UK, and switching to Norwegian puts everything back to en_US.

      Also, Lightspeed still isn't supported 😇

        I notice under Admin -> Dashboard -> Information, the language pack doesn't show any details:

        (French language pack was installed last week to answer somebody else's forum post)

          RBGE I have only Norwegian as Primary Language "norsk", I didn't set any Seconday language. However the whole templates of user pages and templates of emails are on English. It doesn't help either when I put sencondary language for English, so the user pages will get two flags, but the both of them will show all pages on English. I still don't think that LightSpeed is the reason for this issue. osTicket works well on Lightspeed. Any ideas why the
          other language is not treated properly.

          • RBGE replied to this.

              Kian79 I had Norwegian set as the primary language too. My post was stating that I think there's an error with the .phar for this language somewhere, as the translations certainly are there on the crowdin page ( https://crowdin.com/project/osticket-official ).
              A few new strings have been added to the languages on this page with the upcoming 1.14 release, so it may get regenerated anyway, although hopefully somebody will at least be aware a problem does exist with the downloaded file just now. Might also be worth translating the new strings if you have some spare time (took me about 10 minutes to sort the English UK ones), as this means you'll get all the updated strings in 1.14 too.

                  RBGE Sorry, I don't know how to fix that, if some new strings have caused the issue.

                  • RBGE replied to this.

                      Kian79 Sorry, I wasn't clear there - I forget not everyone is a native English speaker at times! The initial point was it doesn't look like you're doing anything wrong, as I had exactly the same issue with the Norwegian language pack - it appears to be an issue with the file downloaded from the osTicket website, so hopefully somebody is able to sort this.

                      A completely separate issue, unrelated to your problem, is that the language files will probably be updated soon as new strings have been added to the crowdin page. If you're able to translate the new strings, it means the updated Norwegian language pack will contain them too, so you won't have random English bits appearing when it's released. It'll also help any other Norwegian osTicket users.

                          RBGE It seems that no one cares about this error except you buy the paid edition.

                            I reported this thread to the devs yesterday to take a look at it.

                              i've the same problem with portuguese language pt_PT. I follow the procedure and nothing happens.
                              I have a clean instalation and try with diferent versions. 1.10, 1.12 and 1.14.
                              What i'm doing wrong?
                              Regards,

                              8 days later
                              2 years later

                              Same problem for me with french language.

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