We are trying to upgrade to the latest release (1.12.2) from the 1.10.4 version of OSTicket, but we are encountering an error which states "The upgrader does not support upgrading from the current patch" right after we copy the new installation files and login to the scp, the PHP version, MySQLi extension and MySQL version should all be fine, but they are all flagged as wrong, and the upgrade process cannot be started...
Here are the technical infos from the dashboard - > Information page:
- OSTicket version: v1.10.4 (035fd0a)
- Web Server: Microsoft-IIS/8.0
- MySQL version: 5.5.62
- PHP version: 7.1.19
We've also tried upgrading to the 1.10.7 Maintenance release, but the result was the same...
Thanks for your help