Hello guys,
I've created a Ticket Filter but it wont work. We are on trial period of your hosted OSTicket so I dont know what version is that.
So, I created a filter with one rule and few actions for any channel (also tried to change channel to be "email" or our our email when ticket will be sent to but nothing works. Attached are screenshots of our a Filter conf.
Can you please help to make it working.
Thank you in advance.
With best regards,
Denis
Please do not open issues/bugs with SupportSystem on osTicket Forum. Instead you want to contact the Support Team directly at https://supportsystem.com/contact-us
That being said, you are trying to filter on Ticket Status "open" ... I think that this is a case where there might be a race condition. You want to filter an incoming item on a status that it does not have yet... since it is checking prior to the ticket being created. But I'm sure that support could answer your question and confirm/deny that hypothesis.
