Hello guys,
I've created a Ticket Filter but it wont work. We are on trial period of your hosted OSTicket so I dont know what version is that.
So, I created a filter with one rule and few actions for any channel (also tried to change channel to be "email" or our our email when ticket will be sent to but nothing works. Attached are screenshots of our a Filter conf.
Can you please help to make it working.
Thank you in advance.
With best regards,
Denis