We have a problem - another installation with same table prefix exists!

navitha

iam installing a osticket on xampp server i got a error like We have a problem - another installation with same table prefix exists! what is the problem and how to resolve this problem.Thanks

RBGE

navitha It sounds like you've already tried to install osTicket, and are starting again with the old database still in place? You could either

nuke the old tables and start your installation from scratch (probably the better option, but make sure you don't need the tables before doing so!)
enter a new table prefix. This will leave the existing ones there, and create new ones for the 'fresh' installation

ntozier

/agreed