I'm thinking of upgrading to 1.12 but am not sure based on what I've seen if its worth upgrading or not. What would the major benefits be right now other than PHP 7 support? How are you liking 1.12? Are there any new features/options that you really like?
Well if your running 1.11 you are running a no longer supported version that is a security risk.
I would look at this list:
https://github.com/osTicket/osTicket/releases/tag/v1.12
If you are running 1.10.x then you would also want to review this list:
https://github.com/osTicket/osTicket/releases/tag/v1.11
juxtapose Generally it's always worth upgrading, and as ntozier mentioned if you're not running 1.10.6 or 1.12 then you're on an unsupported version and need to upgrade anyway. I'm assuming since you mentioned PHP 7 support as a benefit you're on 1.10.x? Personally I think the custom queues in 1.12 are brilliant, and well worth the upgrade alone.
Additionally, the upgrade process is incredibly easy (but still make sure you take a backup beforehand just in case). You literally just upload the new files overwriting the existing ones, then log in and click an 'Upgrade now' button.
I would like to weight in on this discussion:
I highly recommend upgrading from 1.10.x to 1.12
Our company uses OSticket for all its service queues and support ticketing as well as development tracking.
We used 1.10.4 for about 2 years prior to the release of 1.12 and could not wait for 1.11 at the time as the prospect of having customizable grids and queues was of huge benefit.
Since upgrading we have really seen benefit in the whole custom queue setup, it allows each agent to see only what they need as well as create queues to show high importance tickets.
It has also helped a lot in terms of reporting.
There are a few little things in 1.12 that are frustrating most notable the loss of auth links when sending replying to tickets with collaborators, due to the change in the OST mail logic.
But overall the upgrade has been well worth the wait and it has really helped our organization in management of our tasks and tickets.
Thank you, everyone, for your input. I'm going to be upgrading. :-)
@LewisHackfath, I am wondering about the auth links. Is that a link to log them in to view the ticket?
Also, any suggestions on things that needed to be changed after the upgrade? So far it looks like there are UI improvements and its a bit faster to use. :-) Not sure if there are any new settings I should be aware of. The changelog looks mostly like a ton of bug fixes and functionality rather than added features.
Yes the auth links are the ones sent to users so they can just press the link and be logged in.
LewisHackfath I must admit I've never noticed that issue in my installation (maybe I just haven't been paying attention though!). Is it under only specific circumstances or just all messages??
Ticket auth tokens are only dropped on tickets with collaborators.
It is due to the mailing system being changed from multiple messages to a single message using the to and cc fields.
Osticket drops the auth link so that nobody can sign in from that message
