Email Problems

LeanLord

How can I receive emails?

ntozier

Please see:
https://docs.osticket.com/en/latest/Getting%20Started/Email%20Settings.html

LeanLord

ntozier Ty i will read all if I fail something I will ask

ntozier

Sounds good. I'll leave this open until you report back that you are all set. ?

LeanLord

ntozier What did I do of wrong should not select to enable?

RBGE

LeanLord I'm guessing from the error message you're using Office 365 for sending mail? It looks like you already have the correct SMTP settings (smtp.office365.com on port 587), so it would now suggest there's an error in either the username or password for the account you're authenticating with.

If in doubt, double check by logging on to https://outlook.office365.com with the same username and password you're trying to use in osTicket - if it doesn't work there either, it's definitely an authentication issue!

LeanLord

When I check again by entering https://outlook.office365.com it asks for the email not by the username will be the same as the authentication error

RBGE

LeanLord If using Office 365, the username you enter into osTicket is the (primary) email address, for example support@company.com - exactly the same as you use when logging into Outlook!

LeanLord

RBGE I need help there

RBGE

LeanLord Have you tried changing the "Mail box Protocol" section from POP to "POP + SSL"?

Also, your email address is still visible at the top of the screenshot ?

LeanLord

RBGE ty bro one more time

ramrajone

Check this link about email settings
https://howtohelpdesk.com/osticket-email-settings/

billy

If it's a Gmail account, you will need to make sure POP and IMAP are enabled on your GMail account first.
https://support.google.com/mail/answer/7126229?hl=en
You may also need to enable "Less secure app"
https://support.google.com/accounts/answer/6010255?hl=en

LeanLord

When someone create a ticket i dont receive a email why?

ntozier

Did you ever resolved your SMTP issue? Because that would be it if you haven't.

If you did then it can be settings at Admin panel -> Settings -> Tickets -> Alerts and Notices.
It can also be the same setting in the department that the ticket is routing to.
It can also be your spam filter on your mail host.
etc.

LeanLord

I got this error there

ntozier

SO then it sounds like you did not resolve your smtp issue... since your osTicket is trying to send mail via phpmail.

Whats your default MTA? Admin panel -> Emails -> Settings -> Default MTA
And have you gotten SMTP setup and working.

LeanLord

I think is working cause i send a normal email from the site to email and I received

Raks

Hi guys.
I'm facing the same issue as @LeanLord with a little difference.

I've installed OSTicket on my local web server (WAMP 3.1.0 on Windows 10 64Bit). I can access all the features and have created tickets and agents etc but what I can't make working is; sending of mails & notifications.

I have an email account that I've created on Exchange 365 online (support@mydomain.com). Tested it and its OK
Input the above address created as the default System Email in OSTicket.
Fetching Email via IMAP or POP - ENABLE
Hostname: "outlook.office365.com". Port: 993. Mail Box Protocol: IMAP + SSL
Sending Email via SMTP - ENABLE
Hostname: "smtp.office365.com". Port: 587
Authentication Required: NO
Header Spoofing: Checked

I did the above configs, SAVED, and it said Configuration successful. Next step, I went on the DIAGNOSTIC tab to do a sending test.

From: support@mydomain.com
To: rakesh_2001@hotmail.com
Subject: osTicket test mail

I even get the following message on top: Test email sent successfully to <rakesh_2001@hotmail.com>

Now, my issue is, I don't receive any mail at all. I'm trying to make it work, trying various combinations...fruitless. I would love to know if it works before implementing.

I would be deeply grateful if you could please help me in resolving this problem as I know many you have experience and can see the mistakes that I haven't seen yet.

Thank you,
Raks