Hey there!
I have some issues with the email fetching of osTicket.
It was working for several years without any problem. But suddenly it startet to move some (apparently random) mails to the 'processed' folder but not creating a ticket for them. The affected email stays as unread in the processed folder. When moving it back to the inbox, sometimes it's processed with next cron run, sometimes not. It's not the sender's mail address, we are receiving dozens of emails from same address each day without any issue.
I've already upgraded to v1.12 in hope of improvement, but the issue still persists.
Of course I searched the forum for similar issues and found one thread from March '17:
https://forum.osticket.com/d/90177-some-email-not-creating-tickets
@ntozier asked some questions which I want to answer in advance:
1.) It already thinks that there is a ticket for that email: I'm not sure how to check that. Anyway, this emails are including a unique ID from senders ticket system. So in my opinion osTicket cannot think that there's already a ticket for that email.
2.) You require registration to open tickets, and the person doesn't have an account: No, we don't require registration.
3.) that an email before it is causing mail not to be fetched at all (malformed headers): I'm not sure how to check that.
Has anyone an idea how to solve this?
Thanks a lot!
