Hello,
I'm trying to come up with a solution so that we can have a simple compose page which will essentially mimic the compose page of an email client.
The idea is to have a clean page with the minimal elements required:
- To user
- Subject (Ticket summary)
- Body
All of the rest can be behind the scenes stuff applying defaults like, Ticket Source, Help Topic, Department, SLA Plan, Due Date etc.
Any leads would be much appreciated