Hello,

I'm trying to come up with a solution so that we can have a simple compose page which will essentially mimic the compose page of an email client.

The idea is to have a clean page with the minimal elements required:

  1. To user
  2. Subject (Ticket summary)
  3. Body

All of the rest can be behind the scenes stuff applying defaults like, Ticket Source, Help Topic, Department, SLA Plan, Due Date etc.

Any leads would be much appreciated

User side or Agent side?
Version of osTicket?

I think that mostly you would have to edit the /include/staff/ticket-open.inc.php to try to achieve that.
Although the TO is largely irrelevant since you tickets are FROM someone and not generally TO someone. You could also change some things like using Help Topic for Subject.

As a side note you would give up a lot of control on the ticket by making this change.

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