Hello!

If a customer opens a new ticket and requests a ticketlink, the email with this link is sent to postmaster instead of to the customer.

Where can I correct this?

Kind regards

Andreas

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details?
Version of osTicket?
Also I'm not sure what you mean.

Sorry, I thought the version of osTicket was cleared by the tags I added to my post.
I am using osTicket FREE v1.11.0 (d4e240b) Patch-0 — Deutsche Version

Running on CentOS 7.

I mean the accesslink a customer can request to view his ticket. When he requests such a link,
the email with the link is sent to postmaster or mailer-deamon instead to the customer.

Andreas

    The rest of the environment details? (webserver software, php version, etc)

    ratatouille osTicket FREE v1.11.0 (d4e240b) Patch-0 — Deutsche Version

    And where did you download this from?
    I ask because there is no such version as "osTicket FREE v1.11.0 (d4e240b) Patch-0 — Deutsche Version". I suspect that you downloaded a non-official version from somewhere other the osticket.com.

    As a side note 1.11 is insecure and no longer supported and you should upgrade to 1.12.

    You can get it from:
    https://osticket.com/download

        ntozier
        Thank you! I just downloaded 1.12 with german language pack. I'll try it out!

        Andreas

          I'll leave this open. Please ping us back after your done and let us know if you still have any issues.

          I installed version 1.12 now with the german language pack and configured email things. The problem reportet above does not appear in version 1.12.

          But now I notice that the customer who opened does not get a copy of it, just the admin is notified. Is this intended behavior? Can't think so, the customer does not know the ticketnumber then.

          Andreas

          Oh, I think I found it. Didn't check notify owner of his new ticket.

          Andreas

          Sounds like your all set. Should I mark this thread as resolved and close it?

          ntozier changed the title to [resolved] Email address regarding ticketlink.
          Write a Reply...