BCC all outgoing emails to a backup email account

rsclmumbai

Server Information
osTicket Version v1.12 (a076918) — Up to date
Web Server Software Apache/2.4.6 (CentOS)
MySQL Version 5.5.60

PHP Version 7.3.5

Is it possible to BCC all outgoing emails to a backup email account I have?

Thanks

ntozier

This is not a feature of osTicket at this time.

What you could do to send emails to another account is to setup Organizations.
Create an user account for the backup email address and add it as an autocollaborator to all tickets. They wouldn't be BCCed (I think that it uses To) but the result is that you should get copies of all the emails to the address

rsclmumbai

Will the original recipient see that an extra email address is being copied, I think it will.
Thoughts?

ntozier

I'm not sure. You would have to try it and find out.

rsclmumbai

Hi @ntozier

Can you suggest where in "includes/class.mailer.php" can I include the code to BCC every outgoing email & what that code might be?

I tried a few options but it did not work, one of them is as follows

after line 577

$result = $mail->send('my-backup-email-storage@gmail.com', $headers, $body);
if(!PEAR::isError($result))

return $messageId;

Thanks!!

ntozier

I would think in the function send at line 552 (before line 554 when it closes the connection).

If not using SMTP then line 572. (for if SMTP failed... it tries to use PHP Mailer

Also function sendmail (line 590) starts if you do not use SMTP at all and have osTicket set to PHPMail. You would have to rewrite the function to send two mails.

But these are my best guesses since I haven't tried to do this before.

rsclmumbai

I used postfix sender_bcc option so address this requirement.
If anyone from the community needs help with this, please feel free to reach out to me.
Thanks

christianfi2

rsclmumbai Hello,
I am very interested in your solution.
Please let us know your "trick".

rsclmumbai

Instead of depending on OSTIcket, I setup Postfix (my mail server) to copy every outgoing email to a backup email address. There is a very simple guide on this link: https://support.plesk.com/hc/en-us/articles/115001434265-How-to-BCC-all-outgoing-mail-from-one-local-mailbox-to-the-other-one-in-the-same-domain

HTH

perceval

Hi,
it is quite easy, I managed to achieve this (Osticket version 1.12.3) by adding one line to /include/class.mailer.php

        case $recipient instanceof EmailAddress:
                $mime->addTo($recipient->getAddress());
                break;
            default:
                // Assuming email address.
                $mime->addTo($recipient);
        }
    }
	
	$mime->addBcc('your@email.address.com'); //ADD THIS LINE

    // Add in extra attachments, if any from template variables
    if ($message instanceof TextWithExtras
        && ($attachments = $message->getAttachments())
    )

rsclmumbai

perceval I tried this solution but I found that BCC recipients are visible everyone (TO, CC).

perceval

rsclmumbai For us it is working like as it is expected: the BCC recipient receives the email but that address is not visible to the TO and CC recipients. Are us sure you are adding a BCC recipient like this:
$mime->addBcc('your@email.address.com'); //ADD THIS LINE

rsclmumbai

I can confirm I have tried $mime->addBcc('your@email.address.com'); & a few more combinations. But none worked, not sure why. I switched back to Postfix BCC.