Using Microsoft 365 POP3/IMAP Not working ERROR!

ramirolpz55

Hello everyone, I have been trying to set up my OS ticketing system for the past 3 days now and still getting errors. I am hosted with Godaddy and using Cpanel. I have uploaded all my files and configured how I wanted. I come into a snag when setting up my emails which are hosted on office 365. I am using outlook.office365.com and POP and have tried IMAP as well and nothing seems to work. I keep getting the following error:

Can't open mailbox {outlook.office365.com:993/imap/sslINBOX: invalid remote specification

Can anyone please help me figure this out as I am driving myself crazy trying everything possible. My configuration is as follows:

osTicket Version v1.11 (d4e240b) — Up to date
Web Server Software Apache
MySQL Version 5.6.43
PHP Version 5.6.40
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
APCu Improves overall performance
Zend Opcache Improves overall performance
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone UTC
Database Information and Usage
Schema ******** (localhost)
Schema Signature ****************
Space Used 0.84 MiB
Space for Attachments 0.36 MiB
Timezone MST (Interpreted as America/Denver)

ntozier

1.11 is no longer supported. Please upgrade to current 1.12.

What settings are you using for mail?

ramirolpz55

ntozier Hello and thank you so much for your reply. I am using the following:

I have tried to use POP and IMAP with the following settings:

POP:
Server name: outlook.office365.com
Port: 995
Encryption method: TLS

IMAP:
Server name: outlook.office365.com
Port: 993
Encryption method: TLS

SMTP:
Server name: smtp.office365.com
Port: 587
Encryption method: STARTTLS

ramirolpz55

ntozier I just upgraded to 1.12 and everything went smooth now I am getting this error:

Failed to connect to smtp.office365.com:587 [SMTP: Failed to connect socket: Connection refused (code: -1, response: )]

Any idea what this could be?

sTicket Version v1.12 (a076918) — Up to date
Web Server Software Apache
MySQL Version 5.6.43
PHP Version 5.6.40
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
APCu Improves overall performance
Zend Opcache Improves overall performance
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone UTC
Database Information and Usage
Schema ****** (localhost)
Schema Signature **********
Space Used 0.85 MiB
Space for Attachments 0.36 MiB
Timezone MST (Interpreted as America/Denver)

ntozier

Connection refused generally means just that, the connection was refused. Does the user have pop/imap turned on?

ramirolpz55

ntozier Yes pop and IMAP have been enabled through admin panel

ntozier

Here are my settings. I'm not sure why it's not working for you. It has to be either
something to do with your environment [maybe a firewall? maybe you need a transport rule?] or your account.

ramirolpz55

I guess since I am using a shared server with Godaddy they don't enable port 587 for SMTP they only enable 465 and 25 but since Microsoft outlook 365 only uses 587 I cannot get it to work. Any idea on a workaround or do I have to get an expensive VPS?

passivereferral

Hello OSticket team
please find my screenshot
i am getting same error for all email accounts even with correct settings

can someone help me in this

My Setting are as below

Server Information
osTicket Version v1.12 (a076918) — Up to date
Web Server Software Apache/2.4.18 (Ubuntu) mod_fcgid/2.3.9 OpenSSL/1.0.2g
MySQL Version 5.7.26
PHP Version 7.0.33-0ubuntu0.16.04.4
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
APCu Improves overall performance
Zend Opcache Improves overall performance
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone UTC
Database Information and Usage
Schema admin_osti291 (localhost)
Schema Signature 00c949a623b82848baaf3480b51307e3
Space Used 2.54 MiB
Space for Attachments 0.03 MiB
Timezone UTC

ntozier

@passivereferral please do not hijack someone else's thread. Please read the posting guidelines and open your own thread. Thank you.

@ramirolpz55 I think that your going to need to talk to your host (GoDaddy) about this. If they are blocking a port on the webserver to O365 that would be an issue that affects more than just you.

update: @Marcius also uses GoDaddy and found a work around here:
https://forum.osticket.com/d/94043-cannot-enable-authentication-for-smtp-using-outlook

Marcius

I do not use godaddy and I had problems with smtp, not imap/pop. There was an issue where I was not able to enabler smtp authentication, I will post a workaround tomorrom, since I do not have access to the helpdesk at this moment.

ramirolpz55

Marcius Please post when you can thank you.

Marcius

ramirolpz55 Well basically what I did was set outgoing mails to use default mail function of php

Then if you have access to php.ini file you can configure sendmail option which will forward mail function to sendmail that has smtp in it, then configure sendmail configuration file and setup your smtp properties

https://www.digitalocean.com/community/questions/how-to-configure-sendmail-to-send-mail-using-an-external-gmail-smtp-server

And then just disable smtp on the email in osticket settings so it uses that default mailing system which you have just configured outside of ostickets