Osticket Email setup help.

dhedwards

Good Day Sir/Ma'am,

I am having trouble configuring and testing email. Please see attachments. Can someone please help. Thanks!

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details?
Version of osTicket?
email address is IT@somedomain.tld but username is dale.edwards@somedomain.tld. Is that username valid for that email address?

dhedwards

Good day Ntozier,

OsTicket (v1.10.1)
Our support email address is IT@somedomain.tld and I used my email address for the admin email dale.edwards@somedomain.tld.

dhedwards

ntozier

1.10.1 is really old, please upgrade to to at least 1.10.6 and see if you still have a problem.

dhedwards

Let me try the upgrade and if not I'll reach back out. Thanks!

dhedwards

I see 1.12 is out, should I install that one? or go with 1.10.6 first?

ntozier

If it were me I would upgrade to 1.12 as soon as you can... Once 1.13 or whatever the next major version is numbered comes out it is highly likely that support for 1.10.x will drop off the active list.

dhedwards

Good Day Ntozier,
I upgraded to 1.12 and I'm still unable to get the emails setting correct. Once I run the diagnostic it come back "error sending email please try again". OSticket is configured and setup on a Synology NAS server, we are using office 365 for our emails.

RBGE

dhedwards I'm using osTicket 1.12 with Office 365 too, and the only difference I can see is as @ntozier posted earlier stating that your username and email address are different. If IT@somedomain.ltd and dale.edwards@somedomain.ltd are separate mailboxes, it's going to sulk. Are you able to authenticate using it@somedomain.ltd and an associated password? If it's a shared mailbox, some others have found success with the authentication here: https://forum.osticket.com/d/93787-using-a-shared-mailbox-as-support-mail-office365/14

dhedwards

Here is the email settings.

dhedwards

Good Morning Ntozier and RBGE,

Thanks sooooooo much for you help, I finally got Osticket up and running. I used a shared mail box and with the little hints you guys gave I was able to figure it out. Thanks again and have a bless day. Please mark as close.

ntozier

From both of us you are welcome. ?