I can understand that. But it is a required field, and I do not think that is going to change.
ntozier Is not it possible to edit in the code?
Of course you could edit the code to do it... but I wouldn't know where or how.
ntozier ahh okey okey, thank you, you know what user to call, can know where or how?
@PavelH @KevinTheJedi thoughts?
ntozier thank you ntozier for the presavation of always
@krvam @ntozier
This is so simple...go to Admin Panel > Manage > Help Topics > select any help topic > Forms > disable Issue Details > Save Changes. Any ticket that comes through the help topic will not have an issue details.
Cheers.
KevinTheJedi Perfect! but it is possible that it continues appearing, but that it is not obligatory?
@krvam
If the ticket is emailed in then it will still show the Issue Details, but if you create the ticket via Client Portal or Agent Panel then you will not see that field for the Help Topic.
KevinTheJedi I know that, I use Client Portal or Agent Panel. but I want the detail to always appear. But I do not want it to be mandatory
OHHHH I get it now. You can't do that unless you mess with the flags in the database.
KevinTheJedi Then I have to enter the database and modify? what table?
KevinTheJedi this? http://prntscr.com/ngrpnw
yes, ost_form_field
ost_form_field
no, ost_form_field
KevinTheJedi ah okey, i think its is? http://prntscr.com/ngrrpi what column i have to edit?
flags
PavelH thank, yes, but I do not understand those flags are random numbers or do I have to put a specific number?
Look a little bit before you ask. Try 12289.
PavelH Thanks i will try. Where do I have to look before asking?
PavelH awesome! this worked estupend! thank you!