hello, in my work we want to deactivate that it is mandatory that when we create a ticket through the SCP, the details of the ticket ..
I mean this, I want it to be left blank: http://prntscr.com/nftcoa
how disable this mandatory?
You cannot make the email body / Issue Details not required.
Issue Details is the email body.
The short answer is because it is required.
A ticket with out a description of the problem isn't really a ticket. A ticket cannot have a ticket thread if there is nothing to put in it. An email without a body isn't an email. It's the way osTicket has been designed.
ntozier Of course, I understand, but I will not use the emails.
I want to disable that is required because in my work there are tickets that the problem for example is no internet.
so to not write twice the same thing I want to deactivate it
title: there is no internet
details: there is no internet
it repeats, do you understand?
I would like you to say in those cases
title: there is no internet
details:
I read the title and I know the problem
I can understand that. But it is a required field, and I do not think that is going to change.
- Edited
Of course you could edit the code to do it... but I wouldn't know where or how.
@PavelH @KevinTheJedi thoughts?
KevinTheJedi Perfect! but it is possible that it continues appearing, but that it is not obligatory?
If the ticket is emailed in then it will still show the Issue Details, but if you create the ticket via Client Portal or Agent Panel then you will not see that field for the Help Topic.
Cheers.
KevinTheJedi
I know that, I use Client Portal or Agent Panel. but I want the detail to always appear.
But I do not want it to be mandatory
OHHHH I get it now. You can't do that unless you mess with the flags in the database.
Cheers.
KevinTheJedi Then I have to enter the database and modify? what table?
yes, ost_form_field