ntozier Of course, I understand, but I will not use the emails.
I want to disable that is required because in my work there are tickets that the problem for example is no internet.
so to not write twice the same thing I want to deactivate it
title: there is no internet
details: there is no internet
it repeats, do you understand?
I would like you to say in those cases
title: there is no internet
details:
I read the title and I know the problem