hello, in my work we want to deactivate that it is mandatory that when we create a ticket through the SCP, the details of the ticket ..
I mean this, I want it to be left blank: http://prntscr.com/nftcoa

You cannot make the email body / Issue Details not required.

    ntozier what email body?

    i want to leave title required, and details no required

      The short answer is because it is required.

      A ticket with out a description of the problem isn't really a ticket. A ticket cannot have a ticket thread if there is nothing to put in it. An email without a body isn't an email. It's the way osTicket has been designed.

        ntozier Of course, I understand, but I will not use the emails.
        I want to disable that is required because in my work there are tickets that the problem for example is no internet.
        so to not write twice the same thing I want to deactivate it
        title: there is no internet
        details: there is no internet
        it repeats, do you understand?
        I would like you to say in those cases
        title: there is no internet
        details:
        I read the title and I know the problem

          I can understand that. But it is a required field, and I do not think that is going to change.

            Of course you could edit the code to do it... but I wouldn't know where or how.

              ntozier ahh okey okey, thank you, you know what user to call, can know where or how?

                @krvam @ntozier

                This is so simple...go to Admin Panel > Manage > Help Topics > select any help topic > Forms > disable Issue Details > Save Changes. Any ticket that comes through the help topic will not have an issue details.

                Cheers.

                  KevinTheJedi Perfect! but it is possible that it continues appearing, but that it is not obligatory?

                    @krvam

                    If the ticket is emailed in then it will still show the Issue Details, but if you create the ticket via Client Portal or Agent Panel then you will not see that field for the Help Topic.

                    Cheers.

                      KevinTheJedi
                      I know that, I use Client Portal or Agent Panel. but I want the detail to always appear.
                      But I do not want it to be mandatory

                        @krvam

                        OHHHH I get it now. You can't do that unless you mess with the flags in the database.

                        Cheers.