Files not saving locally

RichX720

Good Day To All,

osTicket Version v1.11 (7b1eee8) — Up to date
Web Server Software Apache
MySQL Version 10.2.23
PHP Version 7.1.27

We installed the latest git pull for the plugin to save files to the local system. We do not get any errors on the folder of choice and have it set to rights 0744 and initially tried 0644. The system is set to use the plugin for saving attachments but attachments are still showing up in the DB?

Any suggestions?

ntozier

Just pulling the latest git version of a plugin does not make the plugin.
Did you build the plugin?

(note: you should really grab the plugin from osticket.com/download)

Once you installed the plugin and configured it... did you enable it?
Did you go into Admin panel -> Settings -> System: and change Store Attachments?
Lastly did you migrate your attachments from the database to the filesystem?

RichX720

Using the Git Download direct from the Plugin Download is where I grabbed the fs install. I placed the folder into the plugins location and it "seemed" to have worked ok. I configured it, enabled it and changed the system to save to it. but it doesn't save there.

If I use the .phar that downloads with the software I see this:

So I am confused..

RichX720

Ok I figured out the error.. Deleted the entry out of the DB from the old plugin mistake.. Added the phar from the download, configured it, enabled it and set the system to use it.

I attached a new file to a ticket.

I see some new folders in the storage folder designated but no files in it? It still seems to be going to the DB...

ntozier

So mostly the same questions:
Once you installed the plugin and configured it... did you enable it?
Did you go into Admin panel -> Settings -> System: and change Store Attachments?
Lastly did you migrate your attachments from the database to the filesystem?

RichX720

Hi Ntozier, I did answer these questions..

"Added the phar from the download, configured it, enabled it and set the system to use it."

We did not migrate anything because its a new system. We are adding things to it now..

ntozier

Are you sure the user that Apache is running as have access to the location that you selected?

If I recall properly on Windows PHP put uploads in the the PHP temp folder first and then moves them to the final destination. I think that this would mean that the permissions of the file would be inherited from the temp folder.

I'll ask a dev to take a look at this thread.

RichX720

Were on CentOS ?

ntozier

CentOS.... does that mean you are running SELinux?