[resolved] Limit ticket access to ONLY assigned tickets don't work

remalia

I have upgraded to the latest version 1.11
Before the update everything was working great.

Since the update the agents who only had the Limit ticket access to ONLY assigned tickets option enabled, they can see all the tickets of the department. They can even see the closed tickets of the department.
Before they could see the OPEN assigned tickets only. So its like the option when checked has no effect.

System has:
PHP 5.6.40, osTicket 1.11 stable

By the way the update was completed with success.

remalia

Upgraded PHP to 7.2.14 and for mySQL to 5.7.25
and everything works great, but still the LIMIT access ONLY to assigned tickets doesnt work.

Can someone try to check if its only me?

ntozier

Steps to reproduce issue?

remalia

Add an agent to a department.
Add to the agent the option "LIMIT access ONLY to assigned tickets"
save
Should only see tickets assigned to him, not all tickets (not even the closed tickets) of the department.

I see everything even with the LIMIT option on. (ps. this worked even on 1.11 rc)

ntozier

Oh that okay. The devs are aware of this issue.

KevinTheJedi

@remalia @ntozier

Here y'all go:
#4744

Cheers.

remalia

KevinTheJedi YOU ROCK!!! and aydreeihn for providing the solution ?

Checked it... and now it works as normal ?

KevinTheJedi

@remalia

No problem! It's what we do ?

Cheers.

remalia

You can change this forum post as resolved ?